This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

Paused download 3.6.4 and can't restart or install newer version

  • 1 جواب دیں
  • 48 میں یہ مسئلہ ہے
  • 1 دیکھیں
  • آخری جواب بذریعہ cor-el

more options

I must have paused downloading 3.6.4 at some point and now when I try to upgrade, the 3.6.9 file downloads but then nothing else happens. When I click on "help", "resume downloading Firefox 3.6.4" appears and when I click on it, it just says connecting to the update server" and hangs there. I would hate to have to uninstall Firefox and lose all my bookmarks but is that the only solution?

I must have paused downloading 3.6.4 at some point and now when I try to upgrade, the 3.6.9 file downloads but then nothing else happens. When I click on "help", "resume downloading Firefox 3.6.4" appears and when I click on it, it just says connecting to the update server" and hangs there. I would hate to have to uninstall Firefox and lose all my bookmarks but is that the only solution?

تمام جوابات (1)

more options

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder:

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates)
C:\Program Files\Mozilla Firefox\updates