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About a month ago I began the process of upgrading from W10 to W11. In the process, several problems happened. One of the problems was with Firefox. After reading and trying many suggestions from the Mozilla site, as well as several other sites, and having no success, I posted my problem on this Mozilla support site and hope that there was someone who could help. There was. After several days of exchanging messages (suggestions, instructions and results - mostly about Profile), Firefox returned.

The other major problem is Thunderbird. I have downloaded a current version (128.5.2esr). I have run it twice and, each time, email was downloaded. So that part seems to be working. What doesn’t appear are the settings I have used and message folders I have created over several years. I suspect that the problems are Profile related.

Starting from Help in the Thunderbird menu, then Troubleshooting Information, then Application Basics, I see Profile Folder. On that line is a button labeled Open Folder followed by (Local Drive). I click Open Folder and File Explorer opens to a folder named ab3xaztm.default-esr. It shows that the folder contains 59 items, including 10 subfolders. All files and folders show a December date.

Following the path C:\Users\rsuth\AppData\Roaming\Thunderbird\Profiles\, in addition to ab3x…, there is another folder nlys3gkl.default that contains only 1 file, times.json.

Because of my earlier struggle – and eventual win – with the Firefox problem, I think that the Thunderbird problem might also be fixed in a similar way: Profile.

Slightly before the upgrading from W10 to W11, I made a copy of my Thunderbird folder. I think if I replace the currently active Thunderbird folder with the one I have saved, my Thunderbird problem may be over. However, I’m not certain that will happen and I’m not certain about the specific steps to take to make the replacement. (With my Firefox issue, there were a couple of small important steps I had to take to make it work, and those steps were explained to me by the person who helped me with my Firefox problem. So, after all these words, can someone point me in the direction to solve my Thunderbird problem?

Thanks for reading.

As title. Installed the latest update as soon as i came out. I get the "Welcome to Firefox" tab and the 2nd tab "Firefox Privacy Notice" opened.

The 1st "Welcome" tab, has the box and buttons asking me to import old setting and all that jazz. I have down in quiet a few times and nothing is taken root. I have went through the process of installing all my old addons and extensions, I am not sure how many times, as I use them every time I open my browser to watch Twitch or Youtube, Beyond 20, and what have you. And of course it keeps resetting my toolbar and the bookmarks and settings on my homepage.

I thought at first, it might be buggy and after a day or two it would get fixed an updated. But alas, nothing thus far and this is forcing me to use other craptastic browsers I rather not even have installed on my system.

I have refreshed Firefox a time or two, I uninstalled and reinstalled, but I am afraid to completely wipe it out, as I do not want to lose my bookmarks, passwords, and other saved information, that I probably should not have saved but I do because my memory is "teh suck".

I would appreciate any insight on how tor resolve this issue.

Thanks!

I have the last Firefox version and am trying to add extensions (e.g. video download helper). When I click on Add to Firefox, it works at loading the extension, but without any success. The blue dot in the gray square dances and dances and dances.... Thanks !!

I just migrated my Thunderbird from my old MacBook to my new Mac Mini. I tried following the official instructions and the instructions in the linked thread, but I experienced the same problem the other users did— that Thunderbird, on the new Mac, would act as if it was setting up a new account, even after replacing the entire Thunderbird folder in the user's Library folder. With some investigation, I was able to detect how to fix the migration, though I can't tell you why Thunderbird behaves this way.

Here are the instructions I followed: [https://support.mozilla.org/en-US/que.../1397228]

The process of copying the old Thunderbird is correctly described. However, there is still some funny business on the receiving end.

What I determined was that Thunderbird, for whatever reason, wasn't reading the information in the profiles.ini and installs.ini in a way that launched the migrated installation. Instead, it still created a new installation and a new profile and overlaid those on top of the information in the migrated files, making the newly created profile the default and ignoring the migrated profile when launching.

In order to correct this, I needed to manually edit the profiles.ini and installs.ini file (in a simple text editor) to use the NEW installation but substituting in my MIGRATED profile for the newly created one.

I'm sorry I didn't take screen shots before deleting the files, but the important thing is to edit both files so the both are using the NEWLY CREATED installation ID but that both files only reference the OLD profile ID (deleting all other mentions of the newly created profile and deleting mentions of the old installation ID. This is just a copy/paste operation.

I've attached screenshots of mockups of what my new profiles.ini and installs.ini look like. The important thing is that both have the NEWLY CREATED installation ID (not the one copied from the old Mac) with the OLD profile ID.

Hi, I singed into mozilla and now i can't get rid of the bookmarks bar on the left side of my screen, which takes up too much space. it is already sitting up on the top right and i don't need it to be on the left as well.also bitwarden is up at the top and that's where i want it to be and it now sits on the left as well,

I recently re-installed Windows 10. When I installed TB on the new version, both address and (home) calendar data were missing. Not concerned with address as most were probably obsolete anyway. From the information on this forum I opened my TB profile and found the SQLITE files from calendar-data and also the same from my Windows.old file (see image).

Is simply replacing the 4 SQLITE files from .old into the Profiles likely to restore the calendar data?

The files in the backup folder in .old has only SQLITE file - local.v22.sqlite which was last modified in 2021.

Thanks.

Thunderbird on my wife's windows 10 pc opens but hangs trying to communicate with ATT/Yahoo server. When none of the obvious troubleshooting steps helped, I thought the Profile might be corrupted. I recovered only the 2 day-old Profile folder from my Retrospect backup set, renamed the current Profile folder, and pasted the older Profile in its place. Thunderbird then started, logged into the server, and downloaded emails. However, nothing about Firefox looked familiar - no the local options/folders, etc. were there. How do I get the original Thunderbird look and feel back for her (very important)?

Hi, Somehow I managed to turn off automatic updates or something, because I am have been way out of date. I just checked and it my laptop or mozilla support is telling me I just updated to 113 two weeks ago. Well, that seemed to be the latest update I could get. Now I have just seen that there is mozilla up to something like 123 or 132 or some such. I got the 113 from google store, and I am still getting messages that my laptop is out of date and I need to update it. Can someone please tell me where to get the latest updates and how to go about installing them safely, or how I can turn on automatic updates...I am using Linux mint and that is probably also out of date, but seems to work.

Hello, I'm currently using a Macbook Air, Early 2014, that still works perfectly fine for my needs. But it runs with OS X 10.9.5 and Firefox 78.15.0esr, that unfortunately can no longer be updated. That wouldn't be a problem to me since I do a very limited use of the computer, but now I'm getting the message "Your Firefox may start to have problems on January 14, 2025 since updates are not available for this OS". What should I do if I still want to use this device with Firefox to browse the internet? If it is impossible to keep using Firefox, any suggestions for an alternative browser that may still work? Safari is no longer an option. Thanks a lot for any and all replies