When replying to an HTML message or forwarding it, the format toolbar is missing; and the original message appears as text. How do I change this behavior?
The original message shows up as HTML. When I want to reply to it or forward it, it shows up as text, and the format toolbar is missing. The format toolbar does show up when I send an original email, and an original email I am sending goes out as HTML. So, how do I get the reply and forwarding features to preserve the original HTML form of a received email when responding to it?
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After posting the above, I discovered that this behavior occurs only with certain email addressees and that these addressees were imported from my Thunderbird address book on another computer. Why would that cause this behavior?
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Maybe you have those contacts set to 'Prefers to receive messages formatted as' Plain text in Address Book.