Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Avatar for Username

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Chủ đề này đã được lưu trữ. Vui lòng hỏi một câu hỏi mới nếu bạn cần giúp đỡ.

Mouse and keyboard shortcuts not working

  • 4 trả lời
  • 13 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi Sleven

Sleven
Sleven
more options

I running Firefox 3.6.12 on a Mint 10 Gnome system. Firefox has worked very well for the past month with no problems. Today the mouse quit working when trying to click on any of the pulled down menus at the top, "File, Edit, View..." it also will not work on any pull down menus on screen, address bar, stumble tools... The shortcut keys for the top menu are also not working, Alt F will not pull the file menu down. The mouse works on links and single buttons such as the stumble button or bookmark buttons. Also, right clicking does not work anywhere in Firefox, but works in other programs.

I have rebooted the system and uninstalled and reinstalled Firefox to no avail. Any help would be greatly appreciated.

I running Firefox 3.6.12 on a Mint 10 Gnome system. Firefox has worked very well for the past month with no problems. Today the mouse quit working when trying to click on any of the pulled down menus at the top, "File, Edit, View..." it also will not work on any pull down menus on screen, address bar, stumble tools... The shortcut keys for the top menu are also not working, Alt F will not pull the file menu down. The mouse works on links and single buttons such as the stumble button or bookmark buttons. Also, right clicking does not work anywhere in Firefox, but works in other programs. I have rebooted the system and uninstalled and reinstalled Firefox to no avail. Any help would be greatly appreciated.

Được chỉnh sửa bởi Sleven vào

Tất cả các câu trả lời (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

Sleven
Sleven Người tạo câu hỏi
more options

I started Firefox in safe mode and everything started working as it should.

Restarted in normal mode and everything is again working, I didn't make any changes.

The theme was set at default as I have never changed it. I installed all the addons when I first got Firefox, no new ones have been added in over a month.

Does starting in safe mode reset the addons and plugins? Curious as to why starting in safe mode corrected the problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Sleven
Sleven Người tạo câu hỏi
more options

When I exited safe mode and restarted as usual, the mouse and shortcuts are now working again. The problem seems to have corrected itself. Do you think I should still disable all the extension and try to get the problem to resurface if it is working properly now?