This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

No matter what letter I type in after "To" to Write a message, the same email address appears.

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy user01229325

WHillman
WHillman
more options

I have been accustomed to simply typing in a single letter after "To" when starting to Write a message. The letter is related to the name of the person, e.g. for Bill, I type in b, and up comes his email address. However for the last few days any letter of the alphabet will produce only a particular person's email address, usually not the one I want to write to. I can type in any letter of the alphabet and the same email address comes up after the "To". How do I restore the program to the previous state where a letter will produce the email address I want?

I have been accustomed to simply typing in a single letter after "To" when starting to Write a message. The letter is related to the name of the person, e.g. for Bill, I type in b, and up comes his email address. However for the last few days any letter of the alphabet will produce only a particular person's email address, usually not the one I want to write to. I can type in any letter of the alphabet and the same email address comes up after the "To". How do I restore the program to the previous state where a letter will produce the email address I want?

All Replies (1)

user01229325
user01229325
more options

Welcome to the new and not improved address suggestion scheme. Instead of looking for Starts With it now works on It Contains.

This is a big source of complaints with all versions starting with v31.

You either have to keep typing until it finds who you are looking for or go back to a version before they broke it like v24.6.

Maybe one day the developers will come to their senses and go back to what worked for most users and abandon this new process. All they would need to do is read the forum posts since they released this broken software.