This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

My sub folders are missing

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Matt

imlost
imlost
more options

I use one folder called customers then 26 subfolders (A,B,C etc) then one sub-sub folder for each customer (eg 20 under the letter A, 26 under the letter B etc). I can see them all on the webmail. Last night I could see them all on T'bird. This morning I can see the A,B,C etc folders but none of the sub sub folders. The subscribe page can also see the A,B,C .... folders but cannot see that there are sub folders below these so I cannot re-subscribe to the individual customer folders. The whole thing is an IMAP setup on Exchange server. Fasthosts have spent three hours on it this morning and canot replicate the problem. I am using T'bird version 45.1.1

Any suggestions would be very welcome.

I use one folder called customers then 26 subfolders (A,B,C etc) then one sub-sub folder for each customer (eg 20 under the letter A, 26 under the letter B etc). I can see them all on the webmail. Last night I could see them all on T'bird. This morning I can see the A,B,C etc folders but none of the sub sub folders. The subscribe page can also see the A,B,C .... folders but cannot see that there are sub folders below these so I cannot re-subscribe to the individual customer folders. The whole thing is an IMAP setup on Exchange server. Fasthosts have spent three hours on it this morning and canot replicate the problem. I am using T'bird version 45.1.1 Any suggestions would be very welcome.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Exchange is a problematical beast. One folk pay a lot of money for that is really only any good at all as an outlook client. As both a written to work together and industry standards are only payed lip service. Minor problem can became major quickly.

My guess of they have applied the same or similar patch that outlook.com applied some weeks ago that basically broke IMAP.