This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I get emails containing characters with diacritic signs such a é, è, ö, they are transformed into other symbols such as @

more options

In the Help I see instructions for writing emails containing characters with diacritic signs, but no instructions for seeing them correctly in the emails I receive

In the Help I see instructions for writing emails containing characters with diacritic signs, but no instructions for seeing them correctly in the emails I receive

Saafara biñ tànn

I'm not an expert on this, I hope that someone else who knows more can help you. But I suspect that the solution lies with the encoding scheme used for your incoming mail. If you go to Thunderbird Preferences > Display > Formatting > Advanced you'll see the scheme your system uses: in mine it's Unicode (UTF-8). However there are many alternatives, as you'll see if you click on the drop-down arrow. Maybe one of the others will give you better results?

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (1)

more options

Saafara yiñ Tànn

I'm not an expert on this, I hope that someone else who knows more can help you. But I suspect that the solution lies with the encoding scheme used for your incoming mail. If you go to Thunderbird Preferences > Display > Formatting > Advanced you'll see the scheme your system uses: in mine it's Unicode (UTF-8). However there are many alternatives, as you'll see if you click on the drop-down arrow. Maybe one of the others will give you better results?