Thunderbird Community Forum

Some emails I receive, when I reply to them, don't correctly display the email (body text) correctly. It looks like Thunderbird is choosing the wrong font colour for the reply email text and I'm after any info on why this happens and how to fix it.

Attached are two screen shots. "original.jpg" shows the original email and "reply.jpg" is my reply email. It doesn't always happen and it *may* be emails sent out by Zendesk.

I'm on latest TBird 128.6.0esr but it's been happening for the last few releases.

i HAVE JUST RECEIVED A STATEMENT AND THERE IS A CHARGE OF £8.80 I DID NOT AUTHORISE ANY AMOUNT TO BE TAKEN NOR DID I GIVE MY PRIVATE ACCOUNT DETAILS.

THUNDERBIRD Email, www.Thunderbird is what it is headed.

PLEASE CAN YOU HELP MRS S GOLD

I'm running Sequoia 15.1.1 on an M1 Mac Mini. Never had problems before. TB 128.6 0 esr.

As soon as it opens it crashes.

I have a lot of unopened files in a pop mailbox, going to try and remove them.

It seems to still work on my iPhone. Any ideas?

I M get this working. I'm in a panic. Please help.

Some security bobble forced me to change my password in Juno.

I can now access my email on line in webmail, but cannot send or download messages.

See screenshots. THANK YOU for your work.

I value Tbird because I can work offline and access my files off line.

I just installed Thunderbird, linked it to my primary email account (ok!) and then tried to import one year's worth of email messages exported from my Apple Mail client as .mbox folders with an underlying folder structure (1 per month). Thunderbird went away for about 2 hours "downloading" and importing ( ... looking good!), but at the end my "Local Folder: Apple Mail Import" still shows no messages. Where are they and how can I access them in the Thunderbolt client?

Hi, Been a Thunderbird user for many years - decades. Suddenly, this morning it won't load or open. Tried repeatedly, always same error message. Running Mac Sequoia 15..1.1 Get a crash report, then attempt to reopen but always same result. Screengrab of how it looks attached, this is just before it crashes. All current e-mails inaccessible, and most of the archive stretching back a long time.I've been able to set up MacMail on the active accounts so I can now receive and send, I have managed to import some old archive but everything for some years, particularly recent archived is inaccessible. There have been a couple of instances over the past week where loading was slow, opened to a blank window but a quick restart always worked. Not this morning. How can I continue? Or at least open to access archives. For some reason tre archive folder structure changed some years back and I can't access those more recent folders.

Please advise.......

Neil Goodwin

As of Jan 1 I have been unable to access Thunderbird, an overlay box appears stating "We can't sign you In" (Below) The reason given, that I don't have cookies enabled in my browser is irrational, I use Firefox mainly because I can block cookies, so why would I change anything?

It seems to be an attempt by M/Soft to force me to use Outlook, which I dislike and find difficult to use, plus of course does not have any of my calendars and only some of my addresses.

Is there a simple remedy? Everything was working normally before the end of December. I've already tried deleting New Outlook, and I'm on the point of just buying a new Mac Mini, but I'm short of time as I need to get this system running for an important community meeting on Tuesday.

Can anyone help?

Jack

Thunderbird, quite suddenly, stopped getting my email; Both on my account and my wife's account at the same ISP. I spent more than two hours on the phone with the ISPs help line trying to resolve this issue. They also use Thunderbird at their help desk, and the agent I talked to was familiar with your program. She (the agent) was not able to replicate the issue on their system. We then tried to set up a NEW email account. I carefully entered all the info needed for a new account, following instructions from the agent, then hit the 'Test' button. I got the following message onscreen: "THUNDERBIRD FAILED TO FIND SETTINGS FOR YOUR EMAIL ACCOUNT" The answer to the original issue suddenly became very clear - Thunderbird cannot, or refuses to, connect with the email server, therefore NO EMAIL. We tried everything in her toolkit to resolve the problem to no avail. We finally tried UNINSTALLING Thunderbird (and the Maintaince program). Once Uninstalled, I used the Registry Tool on CCleaner to remove any entries in the registry referring to Thunderbird (there were several), then restarted my computer. I then downloaded and installed a totally NEW Thunderbird program. When I ran the Thunderbird again, I found all my account(s) info was still present, and Thunderbird was still unable to find the server. I'm at my wits end trying to resolve this issue, and REALLY HATE to go back to Microsoft OUTLOOK to get my email. Anybody got any ideas??? Any help would be greatly appreciated. (Signed) Proteus

Since 1/2 my Thunderbird email refuses to download new email. Tried everything. No joy. Need help. Do receive error message. "Add security exemption" What happened?

Since 21/12 on my win 10 pc Thunderbird wont send or receive emails . My accounts are all gmail accounts and have been working fine for several years. I get message box as in attached screen shot. I have current Norton 360 subscription and run free Malwarebytes showing no malware etc. Have I been hacked, do I need to delete accounts and reenter them? Help please

When I want to delete an open email I have always used the delete function in the upper right hand corner of the open email. Since the program did it's major update there are times when I click on delete nothing happens and I have to keep clicking on it several times for it to finally delete the email. Also, when I open Thunderbird and then try to download my messages, many times the screen goes gray and I get a message at the top of the page that says Thunderbird is not responding. I have disabled all add ons and have tried to resolve this in troubleshooting mode but still no resolution. Thunderbird just isn't the same since the major update.

This problem started after the latest Firefox update was installed. I have looked in Thunderbird Solutions but with the only one that comes close to my problem the person was able to switch to a different profile. I don't have another profile that I can do that with. In another one the problem was solved with a bug fix in a newer version. I already have the newest version. ??? Please help.

see attached. When I right-click on the sender's name, nothing happens . . . .

[also, when I "browsed to get the file to attach, your system ignores all .BMPs. Very frustrating. And, why not allow us to drag an image?]

This appears EVERYWHERE: emails unreadable (blurred). BUT if I select (left-button + mouse movement), a whole section (NOT the whole message) becomes crystal-clear. I have saved many such incidents, but one is below:

I noticed this morning that my Thunderbird tree no longer had a Junk folder. I restarted the program and Junk appeared, with stuff in it, but right-clicking the Junk folder no longer brings up the usual list of options, including Empty Junk. Instead, right-clicking seems to temporarily slow-down or 'hang' Thunderbird, a condition it does recover from in 10 seconds or so. I can open the Junk folder, select all messages and delete them, but something isn't right. Any ideas, anyone?

Update: Realized I didn't mention the version I was running, it was 133.0.3, under Windows 10, but when I opened Help to find this I was invited to do an update... so I did. When the 'update' was complete, I checked and am now running 128.6.0esr (64-bit). That seems strange. Oh, the same Junk problem persists under the 'new' version.

Update #2: Evidently the drop-down menu does eventually appear, if you just wait for it... anywhere from 5 seconds to 30 seconds or so. Normally the right-click is instantaneous. What could have happened, I wonder?