This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

BSOD when using FF. Have reinstalled twice. Is there a fix yet? This seems to be a common problem with users of W7 32 bit & 64 bit.

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu the-edmeister

jabman
jabman
more options

I get the blue screen within 10 seconds of getting on the internet. This does not happen with IE. I have upgraded my graphics card, I have all of the latest windows updates and Fire Fox updates, I have reinstalled the OS and I have reinstalled Fire Fox twice. My platform is W7 32 bit. I will add that Fire Fox crashes on a fresh install of the OS with no apps, no other installed software, no printers or other devices connected, only Fire Fox and IE are installed, so I have ruled out software conflicts. I have also ruled out bad ram and my graphics card as this only happens when I'm on the net using Fire Fox.

I believe this is a compatibility issue with Fire Fox's latest update. Anyone agree, disagree, have any thoughts, please share. Thanks.

I get the blue screen within 10 seconds of getting on the internet. This does not happen with IE. I have upgraded my graphics card, I have all of the latest windows updates and Fire Fox updates, I have reinstalled the OS and I have reinstalled Fire Fox twice. My platform is W7 32 bit. I will add that Fire Fox crashes on a fresh install of the OS with no apps, no other installed software, no printers or other devices connected, only Fire Fox and IE are installed, so I have ruled out software conflicts. I have also ruled out bad ram and my graphics card as this only happens when I'm on the net using Fire Fox. I believe this is a compatibility issue with Fire Fox's latest update. Anyone agree, disagree, have any thoughts, please share. Thanks.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Firefox is what is called a User Space Application, (for application software) it alone cannot cause a BSOD. Bluescreen can only be caused by Kernel Space applications (like your Firewall and most device drivers). While these applications may have hooks into Firefox that are buggy, Firefox by itself can't cause a bluescreen.