This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

lost email folders

  • 1 phendula
  • 1 inayo le ngxaki
  • 7 views
  • Impendulo yokugqibela ngu Matt

more options

With Thunderbird update this morning, I lost archive, sent and trash folders. Also difficult to view my three inboxes. I've been trying to navigate around these problems as I am closing on a house. My address book is intact. I seem to be getting new emails. Emails that I have read and have not deleted remain in my inbox in all three accounts. I really need someones' help to get thunderbird back to normal.

With Thunderbird update this morning, I lost archive, sent and trash folders. Also difficult to view my three inboxes. I've been trying to navigate around these problems as I am closing on a house. My address book is intact. I seem to be getting new emails. Emails that I have read and have not deleted remain in my inbox in all three accounts. I really need someones' help to get thunderbird back to normal.

All Replies (1)

more options

hold shift while starting Thunderbird and continue in safe mode when prompted. Better?

Restart. Bad again?

There is most likely an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

Ilungisiwe ngu Matt