This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

impossible to confirm E-Mail adress via link

  • 8 iimpendulo
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu cor-el

more options

I got the Mail to confirm my E-Mail adresse but there is only an empty blue field with no link in it. So it's impossible for me to confime my E-Mail-adress

I got the Mail to confirm my E-Mail adresse but there is only an empty blue field with no link in it. So it's impossible for me to confime my E-Mail-adress

All Replies (8)

more options

Hello Strotz,

That must be frustrating ....

Would you try to click on that "empty blue field" where the link is supposed to be and see if that works  ?

I'm asking because it worked for the OP in this thread :

https://support.mozilla.org/en-US/questions/1172737

more options

Sorry, but it doens't works

more options

Strotz said

Sorry, but it doens't works

Bummer  !

Would you try this please:

Click the Resend email link on the Firefox Sync signup page.

more options

i already have done this action already several times

more options

Strotz said

i already have done this action already several times

So sorry - I will now forward this to a Sync developer.

But we're dealing with different time zones, so, you may have to wait a little longer.

If it takes too long; please let me know.

(edit : typo .... )

Ilungisiwe ngu McCoy

more options

> I will now forward this to a Sync developer.

Hi, that's me.

This sounds like a bug of some sort on our side; we recently saw a possibly-related issue where emails were being sent without the correct confirmation code, ref https://github.com/mozilla/fxa/issues/1650

If you're willing to do so, could you please post a screenshot of the email you receive in order to help debug what's happening here? You can send it as a private message to me if you don't want to post it publicly (I'm not very familiar with this tool, but if I understand correctly, clicking on my username over on the left should take you to the right place to send a private message)

more options

Please also let us know what email software you're using to receive the email, in case it's a rendering bug of some sort.

more options

What security software do you have?

It is possible that security software is filtering the email and removes the link because it is considered unsafe.