This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to access Gmail Imap from Thunderbird

  • 2 iimpendulo
  • 2 inale ngxaki
  • 15 views
  • Impendulo yokugqibela ngu Wayne Mery

more options

In the past few days, I've found that Thunderbird (config details below) has been unable to login to my Gmail accounts (3). Passwords have not changed and I can access them via Gmail/browser (Firefox). I see a status message saying "brittont0@gmail.com connected to imap.gmail.com ..." (and similar for the other accounts) but nothing downloads. I have a notebook with TBird and it has no problems, nor does my wife's. I've tried deleting the brittont0 account and re-installing it, but for that I get a message saying it cannot connect even though all the connection details look correct - Gmail settings as determined by Thunderbird and my name, email and password are all correct (ie same as used elsewhere). Any thoughts? I'd try down-versioning, but only have TB 68.6.0 installer and says my profile has been upgraded and I need to start again (I'd prefer not to). Is there a TB 78.4 or earlier installer available anywhere to try? Config details: TBird 78.5.0 32-bit OS: Win 10 home (desktop) Wired network connection (broadband) Eset 14.0.22.0 anti-virus My Gmail account says there are 1258 messages in the Inbox My notebook runs TB 78.4.0 on Win 10 home My wife's desktop runs TB 78.5.0 32-bit on Win 10 home

Regards Tom Britton, brittont0@gmail.com

In the past few days, I've found that Thunderbird (config details below) has been unable to login to my Gmail accounts (3). Passwords have not changed and I can access them via Gmail/browser (Firefox). I see a status message saying "brittont0@gmail.com connected to imap.gmail.com ..." (and similar for the other accounts) but nothing downloads. I have a notebook with TBird and it has no problems, nor does my wife's. I've tried deleting the brittont0 account and re-installing it, but for that I get a message saying it cannot connect even though all the connection details look correct - Gmail settings as determined by Thunderbird and my name, email and password are all correct (ie same as used elsewhere). Any thoughts? I'd try down-versioning, but only have TB 68.6.0 installer and says my profile has been upgraded and I need to start again (I'd prefer not to). Is there a TB 78.4 or earlier installer available anywhere to try? Config details: TBird 78.5.0 32-bit OS: Win 10 home (desktop) Wired network connection (broadband) Eset 14.0.22.0 anti-virus My Gmail account says there are 1258 messages in the Inbox My notebook runs TB 78.4.0 on Win 10 home My wife's desktop runs TB 78.5.0 32-bit on Win 10 home Regards Tom Britton, brittont0@gmail.com

Isisombulu esikhethiweyo

Specifically, according to ESET forum, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

more options

ESET is known to have caused problems today.

more options

Isisombululo esiKhethiweyo

Specifically, according to ESET forum, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/