Why do I have to mark junk as not junk and then junk again to move it to junk?
So it was happening in my previous version (60.9.1) and now is in 91.6. Emails come in and are marked junk, this is 95+% of the time done correctly. But the emails remain there in my inbox marked as junk. I move them to the junk folder by group selecting them, clicking Not junk and then clicking the same Junk button again to move them.
Surely there is a way that they can go straight to the junk folder without this crazy workaround toggle?
Ilungisiwe ngu boardtc
Isisombulu esikhethiweyo
Scroll down from where that screenshot is.
Funda le mpendulo kwimeko leyo 👍 1All Replies (4)
What are your settings in tools>account settings>Junk Settings? You need to specify whether junk messages are automatically moved.
It is interesting that the default values cause this problem. In my version Account Settings is not under tools but at the top and shows the default values show. What should I do?
Ilungisiwe ngu boardtc
Isisombululo esiKhethiweyo
Scroll down from where that screenshot is.
Yes! Under destination and retention, I had to check the box Move new junk message to: Works great! Should be on by default!