This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Folder not accepting drag and drop emails

  • 4 iimpendulo
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu yankj491

more options

I have a long established folder and have new emails in my inbox that I want to drag and drop into it. But I get the universal NO sign (circle with a bar through it) when I try. It's the only folder acting like this. It's also the only folder that has a magnifying glass icon on it. I checked properties and there was no helpful info there. Any ideas?

I have a long established folder and have new emails in my inbox that I want to drag and drop into it. But I get the universal NO sign (circle with a bar through it) when I try. It's the only folder acting like this. It's also the only folder that has a magnifying glass icon on it. I checked properties and there was no helpful info there. Any ideas?
Iqhotyoshelwe imifanekiso ekwisikrini

Isisombulu esikhethiweyo

If it's an actual saved search folder, you wouldn't be able to add messages to it. It appears to be a normal folder that is somehow identified as a saved search folder. The FolderFlags add-on might help sort it out. Or, see if you can create a normal folder, move the messages there from the faulty folder, then delete the latter.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (4)

more options

The icon indicates it's a saved search folder (File/New/Saved Search), and the Properties should look like a Classic search dialog (Ctrl+Shift+F). Also, saved search folders are normally indented from the containing folder.

more options

Well, it's not indented. And it can be searched from outside its folder. But my real issue is the universal stop sign that appears over the folder icon and prevents me from dragging and dropping a new email that needs to be put into this folder.

more options

Isisombululo esiKhethiweyo

If it's an actual saved search folder, you wouldn't be able to add messages to it. It appears to be a normal folder that is somehow identified as a saved search folder. The FolderFlags add-on might help sort it out. Or, see if you can create a normal folder, move the messages there from the faulty folder, then delete the latter.

more options

I created a new folder and moved everything into it! Nice work around!! Thank you so much for your help.

A very grateful Janice.