This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Unable to save a screenshot

  • 1 phendula
  • 0 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu cor-el

tanaynambiar
tanaynambiar
more options

I'm unable to save screenshots on Firefox (Windows 11) on certain sites. So far I've just noticed this on amazon.in. Funnily enough, I'm able to take screenshots from some product pages, but there are some where they won't save.

https://www.amazon.in/Logitech-G435-Lightspeed-Bluetooth-Wireless/dp/B09GG24DBM/ref=sr_1_1?crid=NVSW2YGSUHET&keywords=Logitech+G435&nsdOptOutParam=true&qid=1696787415&sprefix=logitech+g435%2Caps%2C411&sr=8-1

https://www.amazon.in/HyperX-Wireless-Gaming-Headset-Headphone/dp/B09QX3VDVD/ref=psdc_1388867031_t2_B081PP4CB6

On both these pages, screenshots weren't saving

I'm unable to save screenshots on Firefox (Windows 11) on certain sites. So far I've just noticed this on amazon.in. Funnily enough, I'm able to take screenshots from some product pages, but there are some where they won't save. https://www.amazon.in/Logitech-G435-Lightspeed-Bluetooth-Wireless/dp/B09GG24DBM/ref=sr_1_1?crid=NVSW2YGSUHET&keywords=Logitech+G435&nsdOptOutParam=true&qid=1696787415&sprefix=logitech+g435%2Caps%2C411&sr=8-1 https://www.amazon.in/HyperX-Wireless-Gaming-Headset-Headphone/dp/B09QX3VDVD/ref=psdc_1388867031_t2_B081PP4CB6 On both these pages, screenshots weren't saving
Iqhotyoshelwe imifanekiso ekwisikrini

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If I save the screenshot then I see a rather long name suggested in the Save File window. Did you try to shorten the name to only the Screenshot date/time part as you may exceed the maximum file path ?