This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Issues with Email Retrieval and Notifications in Thunderbird

  • Akukho zimpendulo
  • 0 inale ngxaki
more options

Hi there, I had chatgpt help me write my message because I was big mad about e-mail not working. The below is my actual concern but summarized much more nicely than I could ever write it.

I am writing to seek assistance with an ongoing issue I have been experiencing while using Thunderbird as my email client.

I have a self-signed certificate for my email server, and I frequently encounter problems with Thunderbird not being able to retrieve my emails. It seems that every once in a while, Thunderbird refuses to accept the certificate, prompting me to remove and re-add my email account entirely. I have tried manually removing the certificate and re-adding it; however, Thunderbird consistently reports that it is a valid certificate.

When I remove and re-add my account, I am prompted again to accept a security exception, which I do, and then my email retrieval works correctly. My concern is: why do I have to constantly add exceptions, and why does email not work if Thunderbird reports the certificate is valid?

Additionally, I am having issues with notifications. Specifically, I would like to know how to prevent Thunderbird from showing notifications through my OS notification bar. Recently, I received a notification about being unable to connect, but it was cut off, leaving me unaware of the full message and details. It is quite frustrating, as it shouldn’t be this complicated to manage an email client in 2024.

For your reference, I am using Pop!_OS 22.04, which is based on Ubuntu. My current version of Thunderbird is 128.3.3esr(64-bit).

Thank you for your time and assistance. I look forward to your guidance on these issues.

Best regards,

Peter Cooper peter.cooper@elephantbox.net

Hi there, I had chatgpt help me write my message because I was big mad about e-mail not working. The below is my actual concern but summarized much more nicely than I could ever write it. I am writing to seek assistance with an ongoing issue I have been experiencing while using Thunderbird as my email client. I have a self-signed certificate for my email server, and I frequently encounter problems with Thunderbird not being able to retrieve my emails. It seems that every once in a while, Thunderbird refuses to accept the certificate, prompting me to remove and re-add my email account entirely. I have tried manually removing the certificate and re-adding it; however, Thunderbird consistently reports that it is a valid certificate. When I remove and re-add my account, I am prompted again to accept a security exception, which I do, and then my email retrieval works correctly. My concern is: why do I have to constantly add exceptions, and why does email not work if Thunderbird reports the certificate is valid? Additionally, I am having issues with notifications. Specifically, I would like to know how to prevent Thunderbird from showing notifications through my OS notification bar. Recently, I received a notification about being unable to connect, but it was cut off, leaving me unaware of the full message and details. It is quite frustrating, as it shouldn’t be this complicated to manage an email client in 2024. For your reference, I am using Pop!_OS 22.04, which is based on Ubuntu. My current version of Thunderbird is 128.3.3esr(64-bit). Thank you for your time and assistance. I look forward to your guidance on these issues. Best regards, Peter Cooper peter.cooper@elephantbox.net

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.