This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

failure to download from my email

  • Akukho zimpendulo
  • 0 inale ngxaki
more options

I just downloaded Thunderbird on my new Mac, asked it to synch with my email and it's done it very imperfectly, missing lots of folders and sub-folders, showing deleted and archived folders (in italics) and so on. It did this on a previous desktop too, where I uninstalled Thunderbird and reinstalled it to try - but failed - to solve the issue. What did I, or it, do wrong and how do I correct it? Thanks / Maurice

I just downloaded Thunderbird on my new Mac, asked it to synch with my email and it's done it very imperfectly, missing lots of folders and sub-folders, showing deleted and archived folders (in italics) and so on. It did this on a previous desktop too, where I uninstalled Thunderbird and reinstalled it to try - but failed - to solve the issue. What did I, or it, do wrong and how do I correct it? Thanks / Maurice

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.