This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't access Firefox, IE (regular mode), can in IE 64bit only

  • 1 phendula
  • 3 inale ngxaki
  • 3 views
  • Impendulo yokugqibela ngu cor-el

more options

Hi,

I didn't turn my laptop off, which is normal when I'm downloading stuff, I didnt do any updating lately. When I woke up this morning, my computer can't access the internet. I can't log onto Skype, can't access web using IE, Firefox( my regular one used the most), a chines one I sometime use for chinese websites. I have another 2 computers in the house and they both are fine, can access all programs as usual. After using restore point, I reset all firewall( remove all firewall), removed all blocking programs, redownloaded IE and Firefox on another computer and re-install on the one with problem, nothing.

I thought it was network issue. even though it shows 65% connectivity, I tried to reset the router, the whole works, nothing. other 2 computers still fine. I put in my d-link use wireless thing, have connection, websites still cannot be accessed.

I finally tried IE 64 bit, which worked. So I thought, ok, maybe a clitch. i tried other programs again, nothing. For some strange reason, only ie 64 can access the net on this computer now, which I HATE!!!!!

There is no firewalls on router or otherwise. ISP is not limiting, as other computers are fine.

Please, someone advise me what is going on. I can't for the life of me figure what is wrong and I can't stand IE 64 anymore, I need firefox back in my life!!!

Hi, I didn't turn my laptop off, which is normal when I'm downloading stuff, I didnt do any updating lately. When I woke up this morning, my computer can't access the internet. I can't log onto Skype, can't access web using IE, Firefox( my regular one used the most), a chines one I sometime use for chinese websites. I have another 2 computers in the house and they both are fine, can access all programs as usual. After using restore point, I reset all firewall( remove all firewall), removed all blocking programs, redownloaded IE and Firefox on another computer and re-install on the one with problem, nothing. I thought it was network issue. even though it shows 65% connectivity, I tried to reset the router, the whole works, nothing. other 2 computers still fine. I put in my d-link use wireless thing, have connection, websites still cannot be accessed. I finally tried IE 64 bit, which worked. So I thought, ok, maybe a clitch. i tried other programs again, nothing. For some strange reason, only ie 64 can access the net on this computer now, which I HATE!!!!! There is no firewalls on router or otherwise. ISP is not limiting, as other computers are fine. Please, someone advise me what is going on. I can't for the life of me figure what is wrong and I can't stand IE 64 anymore, I need firefox back in my life!!!

All Replies (1)

more options

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also: