This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

when firefox comes on, i get a split screen that is blank, and when i click on a tab, nothing works. is there a problem?

  • 1 phendula
  • 1 inayo le ngxaki
  • 14 views
  • Impendulo yokugqibela ngu cor-el

loopy10
loopy10
more options

the split screen is white on the left and blue on the right. it is titled the ask.com home page, and my usual tabs are there. however, if I click on a tab, nothing works. I tried re-downloading firefox, but it changes nothing. help!!!!!

the split screen is white on the left and blue on the right. it is titled the ask.com home page, and my usual tabs are there. however, if I click on a tab, nothing works. I tried re-downloading firefox, but it changes nothing. help!!!!!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check the home page setting?

  • Tools > Options > General > Startup: Home page

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.