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Why Win 7 64-bit pc says device added will sync momentarily, but no data has come from either my Win XPpro 32-bit pc nor either Android device (3 synced)?

  • 2 àwọn èsì
  • 3 ní àwọn ìṣòro yìí
  • 6 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ the-edmeister

D.Dao
D.Dao
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All 3 existing/currently-used devices (Win XP pro 32-bit laptop, and 2 Android phones) are on Firefox 30 (latest version) and sync just fine; NEW laptop (a Win 7 64-bit laptop, HP pro650) says added, "Will Sync Momentarily" but no data transferred... Not a single bookmark, nor my theme or other configuration(s).

I realize, after finding hardware requirement, that 64-bit Win 7 allows Firefox to work fine and am using it right now (I downloaded v.30 Firefox as soon as I booted the brand new pc up today), it let me set up sync & everything, just never transferred any data...Almost impossibly time-consuming task to transfer the thousands of bookmarks & complete organization from my other laptop, and will not matter much if I cannot sync any new ones with it. I would hate to have to transfer everything into Chrome...

Am I out of luck with this 64-bit unit to sync at all until Firefox supports it in the future? Same night...Later that evening: Well...Update Here: Tried Waterfox and it worked perfectly, got everything in from XP pro pc. SuperFast browsing too. Granted it is apparently a v.28, I think. Doesn't really matter to me. Now I'm going to try to import both Android bookmarks, etc. Will post my success or failure later.

All 3 existing/currently-used devices (Win XP pro 32-bit laptop, and 2 Android phones) are on Firefox 30 (latest version) and sync just fine; NEW laptop (a Win 7 64-bit laptop, HP pro650) says added, "Will Sync Momentarily" but no data transferred... Not a single bookmark, nor my theme or other configuration(s). I realize, after finding hardware requirement, that 64-bit Win 7 allows Firefox to work fine and am using it right now (I downloaded v.30 Firefox as soon as I booted the brand new pc up today), it let me set up sync & everything, just never transferred any data...Almost impossibly time-consuming task to transfer the thousands of bookmarks & complete organization from my other laptop, and will not matter much if I cannot sync any new ones with it. I would hate to have to transfer everything into Chrome... Am I out of luck with this 64-bit unit to sync at all until Firefox supports it in the future? Same night...Later that evening: Well...Update Here: Tried Waterfox and it worked perfectly, got everything in from XP pro pc. SuperFast browsing too. Granted it is apparently a v.28, I think. Doesn't really matter to me. Now I'm going to try to import both Android bookmarks, etc. Will post my success or failure later.

Ti ṣàtúnṣe nípa D.Dao

All Replies (2)

guigs
guigs
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Hi D.Dao, In order to further investigate the issue on Firefox 30, could you please turn on logging:

  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Links for log text support see http://pastebin.mozilla.org/ See how to turn on logs or Helpful Tips for QA of Sync

Thank you!

Ti ṣàtúnṣe nípa guigs

the-edmeister
the-edmeister
  • Moderator
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"Granted it is apparently a v.28,"

You can't Sync Firefox 28 (and older) with a Firefox 29 plus version; two different versions of the Sync API.

When a Sync user first installs a Firefox 29+ version, they need to update their Sync account. See this KB article - Sync your Firefox bookmarks, history, passwords and more

Waterfox 28 working with your Sync account, when Firefox 30 didn't, shows why you couldn't get Firefox 30 to Sync anything - your account wasn't updated.