This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Case of the phantom picture attachment!

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 4 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ AlanIglesias

AlanIglesias
AlanIglesias
more options

Hello,

A friend sent an email recently with a .jpeg picture attached.

Now, suddenly, the same picture is automatically attached, or at least appears, in any email I compose, regardless of who I am replying to or account I use, and what's worse, it is unselectable in terms of deleting it!

While composing a reply, if you click on it, it has the small resize boxes at the corners, but it does not delete. The picture is not listed under attachments, either, thus my "phantom" name for it.

I have searched my hard drive and deleted all instances that I can see, but to no avail.

How do I stop this "phantom" undetectable picture from attaching itself to all my replies??? PLEASE HELP!!!

Thanks so much,

-Alan Iglesias

Hello, A friend sent an email recently with a .jpeg picture attached. Now, suddenly, the same picture is automatically attached, or at least appears, in any email I compose, regardless of who I am replying to or account I use, and what's worse, it is unselectable in terms of deleting it! While composing a reply, if you click on it, it has the small resize boxes at the corners, but it does not delete. The picture is not listed under attachments, either, thus my "phantom" name for it. I have searched my hard drive and deleted all instances that I can see, but to no avail. How do I stop this "phantom" undetectable picture from attaching itself to all my replies??? PLEASE HELP!!! Thanks so much, -Alan Iglesias

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Try the following: In Thunderbird 'Tools' > 'Clear recent history'

retest new Write message.

did this clear the phantom image?

If no, perhaps the image is located in a temp folder on your computer. eg: C: \Users\ Account Name\Appdata\Local\Temp

AlanIglesias
AlanIglesias Ìbéèrè olóhun
more options

Thanks so much for your help, Toad-Hall!

The problem seems to have fixed itself as this morning, none of my replies have the phantom picture! Well, almost, anyway....

What I did after deleting all messages with the picture, I resized the last one down as far as I could before deleting the message.

Now when I reply, I can see the little picture come up and in an instant...it's gone!

So things are usable, but still strange...

Weird, huh?

-Alan