This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Master password doesn't work and can't delete it

  • 1 èsì
  • 2 ní àwọn ìṣòro yìí
  • 14 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Wesley Branton

suberirobert
suberirobert
more options

I tried to reset (delete) my master password but prompts keep asking for it. I wrote it down and haven't forgotten it but system doesn't recognize it. I even tried deleting Firefox and reinstalling but that didn't work. I followed all instructions but to no avail.

I tried to reset (delete) my master password but prompts keep asking for it. I wrote it down and haven't forgotten it but system doesn't recognize it. I even tried deleting Firefox and reinstalling but that didn't work. I followed all instructions but to no avail.

All Replies (1)

Wesley Branton
Wesley Branton
more options

Your question seems to be pretty similar to this recent thread. I'd recommend monitoring that thread to see if the solutions provided help you at all.