This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Thunderbird won't accept "Restored" email from IMAP Outlook/Exchange account

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ tanstaafl

Amy
Amy
more options

I use Thunderbird with my Outlook Office 365 work account. I emptied the trash with an email that I wish I hadn't deleted. In Outlook Online, the email still appears in a "Recoverable" list of the Deleted Items folder. I restored the email in Outlook and it reappears in my Inbox in Outlook Online, but does not appear in my Inbox in Thunderbird, even after clicking "Get Messages". Then when compacting the Thunderbird Inbox, the email will get removed from Outlook Online's Inbox and moved back to the Recoverable list. It's like Thunderbird is remembering that I permanently deleted the email and keeps re-deleting it. Is there any way to stop this from happening?

I use Thunderbird with my Outlook Office 365 work account. I emptied the trash with an email that I wish I hadn't deleted. In Outlook Online, the email still appears in a "Recoverable" list of the Deleted Items folder. I restored the email in Outlook and it reappears in my Inbox in Outlook Online, but does not appear in my Inbox in Thunderbird, even after clicking "Get Messages". Then when compacting the Thunderbird Inbox, the email will get removed from Outlook Online's Inbox and moved back to the Recoverable list. It's like Thunderbird is remembering that I permanently deleted the email and keeps re-deleting it. Is there any way to stop this from happening?

Ti ṣàtúnṣe nípa Amy

All Replies (1)

tanstaafl
tanstaafl
more options

Compacting physically removes deleted messages (which are normally just marked deleted and hidden from view). Stop doing that until this problem is solved.

Try going to the accounts server settings in Thunderbird and temporarily changing "when I delete a message" from "move it to trash" to "just mark it as deleted". That will usually display in the folder listing any deleted messages with a line drawn through them. If you delete the deleted message again, it becomes undeleted.