This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Unified folders was working fine, now it's not working.

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ mary_b

mary_b
mary_b
more options

I had unified folders for all of my IMAP email accounts and it was working great. I was trying to find a way to get junk to go to the junk folder instead of sitting in the inbox. I right-clicked on the unified inbox and tried to change a setting about the junk mail. I messed something up apparently, because now all my mail moved to their separate folders, and it is refusing to show them in the unified inbox. I got rid of the setting I added about junk folders, but nothing went back to normal. I've restarted Thunderbird. Then restarted the computer. Same issue is present. I'm on an iMac, Big Sur OS.

I had unified folders for all of my IMAP email accounts and it was working great. I was trying to find a way to get junk to go to the junk folder instead of sitting in the inbox. I right-clicked on the unified inbox and tried to change a setting about the junk mail. I messed something up apparently, because now all my mail moved to their separate folders, and it is refusing to show them in the unified inbox. I got rid of the setting I added about junk folders, but nothing went back to normal. I've restarted Thunderbird. Then restarted the computer. Same issue is present. I'm on an iMac, Big Sur OS.

Ọ̀nà àbáyọ tí a yàn

Help/More Troubleshooting, Profile Folder, Show in Finder, close TB, delete virtualFolders.dat and the Mail/smart mailboxes folder. Then restart TB and see if unified folders work properly.

http://kb.mozillazine.org/Unified_Folders_not_working

Ka ìdáhùn ni ìṣètò kíkà 👍 2

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Ọ̀nà àbáyọ Tí a Yàn

Help/More Troubleshooting, Profile Folder, Show in Finder, close TB, delete virtualFolders.dat and the Mail/smart mailboxes folder. Then restart TB and see if unified folders work properly.

http://kb.mozillazine.org/Unified_Folders_not_working

mary_b
mary_b Ìbéèrè olóhun
more options

Thank you, this step solved the problem:

Right click on "inbox" at the top of the folder pane (the inbox that has child folders for each accounts inbox) and select "Properties". Check that the search criteria uses the radio button for "Match all messages" and that there are no additional criteria. Typically you'll see a greyed out "Subject" "contains" and a empty field followed by the plus and minus buttons.