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I have a contact email list in my address book. It is a sublist of the entire address book, but I cannot seem to edit it. I can't delete or add contacts to this list. I have tried to edit the list using the "Edit list" option from the three dot drop down menu associated with this particular list, but after making changes and clicking "OK" my changes are not saved. Any ideas?

Email crashes every day when I first open it. I'm using the beta version of Thunderbird and have been for years and not had a problem like this. It automatically submits a crash report but nothing ever changes. Help?

Hi folks, for some months now it has been taking several minutes to download my mails from my provider Netcologne to my Thunderbird mail client. My version: 128.6.0esr (64-bit) OS Windows 10 home 22H2 Previous activities: 1. fault report to provider Netcologne, reply: No error detectable 2. installation of mail client ‘eM Client’. Mails are downloaded in a few seconds, just like a few months ago with Thunderbird mail client.

Something is wrong with the Thunderbird mail client. Please help me, I am an enthusiastic fan of Thunderbird and would like to stay that way. Best regards Friedrich Berger

Since January 8th, 2025 I have not been able to send or receive mail on a regular basis out of Thunderbird. the strange thing is sometimes I can start Thunderbird and it will maybe download current messages, but won't work the rest of the day. Even getting a once in awhile batch of e-mail, I can't send anything at anytime. I don not have a problem going to Earthlink.net/webmail and reading my mail there, but it is not always easy to do this.....thus Thunderbird!!

Thunderbird is up to date.

server: pop.ix.netcom.com on port 110 connectin security as None

Encrypted password checked.  

My outgoing server is amtpauth.earthlink.net port 587 authentication method: Encrypted password connection Security None.

All of this has not changed since mozilla made changes years ago and they are the same settings that are reccommended by Mozilla Thunderbird for the ix.netcom.com people. 

I sure have to have to move to another progam, but I can't keep putting up with this. Hopefully someone can help!! I've added images of my settings and also of the error message I get when trying to send mail. BTW We had about 5 sessions with the India help desk at which we kept getting cut off. When finally getting to chat with someone....they had no answers, they said they would esculate the problem and someone would call in 24 hrs. That never happened...The case ID # 203683399 NO ONE EVER RESPONDED and so the problem persists.

Cannot access email.

Went to email provider website and all emails are there.

Reset password and tried to update Thunderbird. No success.

Using POP account. Can get Thunderbird to hold all information. But when it tries to login to server says it cannot. This started 2 days ago. Also email from another different account ( IMAP) is painfully slow. Thunderbird says it is fully updated. Thunderbird often goes into not responding spinning wheel.

server is mail.(server).com pop puts it at 995 port, email carrier (Spectrum) says should be SSL on but choices are only TLS/SSL or STARTTLS what to use, also should password be used.

I have successfully signed into a Matrix chat and there was a list of messages I could read. But in most later Thunderbird sessions, the Window stays emtpy although in the bottom right corner of the screen popup windows with Matrix messages do appear. In the left pane the rooms I have entered should be displayed, but they are not. When I re-enter a room by hitting the button and re-typing the room's name, the list of joined chats, consisting of this one, appears in the left pane for the fraction of a second. I don't see any item in the config options for chat where I could have screwed something up.

Hello - Some years ago I had old Emails recovered by the support team which were indeed fully deleted in all folders of T'bird. They directed me to the online version to achieve the recovery and it worked well. I am need again and cannot locate those instructions. To be clear, the procedure was from the support team guiding the way. Anyone have possession of these instructions or algorithm, or a better method that still works? Many thanks :)

Hello.

I use Thunderbird 128.0esr on Win10.

Recently (maybe following the last update), I get the error (translated from German): "The message has been sent, but no copy has been saved to the Sent directory due to problems of access to network or files. You can try again or save the message to the local folder Sent....

Is there a solution?

Thanks a lot

Cheers

Markus

Suddenly I can no longer send emails. Various messages (wh do not copy), most with hieroglyphics and mentioning the need for authentication. I have very low IT skills & have tried the easier solutions found on the internet. A particular question: some web answers suggest that sender addresses with @wanadoo.fr (the old name for Orange) may no longer be compatible with smtp.orange.fr outgoing mail. If so, what to do? Thanks for any ideas.

I created a 2nd account years ago and it has worked since then. Now when I create a third account, it works well but when I disconnect I loose the account and have to recreate it again. How come?

Hello, to whom may help. I used multiple methods to "move" a 3GB Profile folder from the latest version of Thunderbird on Win10 to the same version of TB on Linux Mint.

I have 1 active (used daily) account and 2 inactive accounts with emails and other account data downloaded for offline viewing. All emails and child folders for ALL 3 accounts are visible and accessible in TB on Win10.

After moving the profile folder (i tried C&P, Import/Export add-on tool, and Profile Manager, etc.) all methods work fine. I can see all child folders under each of the 3 accounts until... I close TB on Linux Mint 22.

When I close and reopen it, the 2 inactive accounts only show the Inbox folder with NO emails inside, but everything is fine with the 3rd active account. All emails and child folders are the same as in TB on Win10. I have no idea WHY and worst of all, how can I solve this problem? Thanks in advance for any suggestions that will help solve this problem. W

login to server POP3 Phonewave.net failed. The Blue receiving mail line continues to search. Can anybody help? I am a retired Army Helicopter pilot not a computer pilot. Geek squad was unable to fix my problem.

Delete used to not work as TB seemed to be forever 'compacting', now appears resolved.

THREADS, the display tacks a new email onto a recent thread-related or not. I did not ask for this and would like to remove it. Seems that since the People behind TB have now left us to the 'community' We are not impressed.

ALAN x@xx.org.uk [address edited for privacy]

Using windows 7 and have been using TB for well over 20 yrs. but very disappointing recently.

Bonjour, J'ai effacé par erreur un dossier et ses sous-dossiers directement dans ma messagerie Orange. J'ai ensuite installé Thunderbird qui voit ces dossiers dans la poubelle mais ils restent désespérément vides des mails qu'ils contenaient. Est-il possible de les récupérer malgré tout svp ?

I am currently dealing with important legal matters and my emails in Thunderbird, disappear after I transfer them to allocated folders. The folder indicates the total number of emails the folder contains but only show 1 or 2 out of 9 The solicitor has received what I sent but I am not able to view them again in the folders. 2 of the emails I sent were very large files of photos but the one I sent today was just short and contained only text - the same thing happened again and it disappeared. Is there any way I can make them re-appear?

For a few days, on all our PCs, when I forward certified emails (PEC) the body of the email is empty! This only works if I forward "as attachment" otherwise the body of the email is empty without any attachment. It only happens with PEC (Certified Email) emails, while with "normal" emails everything is fine. >> In the menu bar Select Tools-Options-Composition-General option is set to Inline.

Has anything changed? Anyone have this problem? I've really tried them all!

thanks

Hi there, since the update to 128.6.0esr a few days ago, Thunderbird no longer retrieves all email accounts. In one of the accounts, if I want to download the mails, nothing at all happens.

It no longer even reports in the status bar at the bottom left that it is currently downloading mails. Another account from the same domain, however, can still be downloaded, and shows the retrieval status. As can other accounts.

Even stranger, I can send emails from this account. But I can no longer receive them, even though there are new mails available.

• Thunderbird 128.6.0esr
• MacOS 15.2 (24C101)
• IMAP account, own domain (other account from the same domain can be retrieved, but not this one)
• Bitdefender antivirus software

I haven't made any changes in the settings, and neither has my provider. I have tried the troubleshooting mode, but I still can't download my mails.

What else can I do? Can you help me?