为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes after Kaspersky update

  • 6 个回答
  • 5 人有此问题
  • 16 次查看
  • 最后回复者为 FredMcD

more options

After updating Kaspersky IS to the latest 2015 I kept getting Safe Money prompts which caused Firefox to crash. After that I can't get past Crash Reporter even in safe mode.. I have since disabled Safe Mode in Kaspersky but no change. I tried clean reinstall to no avail.

Crash report details below: AvailablePageFile: 3941859328 AvailablePhysicalMemory: 1152331776 AvailableVirtualMemory: 4143583232 BlockedDllList: BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1448340044 InstallTime: 1448324202 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 33 StartupTime: 1448340043 SystemMemoryUsePercentage: 73 Throttleable: 1 TotalPageFile: 8578600960 TotalPhysicalMemory: 4290240512 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 42.0

This report also contains technical information about the state of the application when it crashed.

After updating Kaspersky IS to the latest 2015 I kept getting Safe Money prompts which caused Firefox to crash. After that I can't get past Crash Reporter even in safe mode.. I have since disabled Safe Mode in Kaspersky but no change. I tried clean reinstall to no avail. Crash report details below: AvailablePageFile: 3941859328 AvailablePhysicalMemory: 1152331776 AvailableVirtualMemory: 4143583232 BlockedDllList: BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1448340044 InstallTime: 1448324202 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 33 StartupTime: 1448340043 SystemMemoryUsePercentage: 73 Throttleable: 1 TotalPageFile: 8578600960 TotalPhysicalMemory: 4290240512 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 42.0 This report also contains technical information about the state of the application when it crashed.

由surducmi于修改

被采纳的解决方案

¡Hola!

Per https://bugzilla.mozilla.org/show_bug.cgi?id=1205987 you might want to uninstall "Freecorder" if installed.

Let us know if that improves things.

¡Gracias!

定位到答案原位置 👍 1

所有回复 (6)

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Disable Kaspersky and Safe Money for now.

more options

Hi, thanks for getting back to me.

Crash report is created EVERY time I try to start the browser. They are all prefixed with bp (bp-b44ddb17-5d39-4853-b9dc-9951f2151124.txt is the latest one). When I open up the file it contains only the Crash Id Bear in mind I can't get the browser window up hence can't display the crashes as suggested.

When I select to submit the report in Crash Reporter it appears to be successful.

I am on a verge of wiping the profile off and run clean reinstall. I would like to save the the bookmarks only but can't import them into Crome because it thinks that Firefox is running.

I tried stopping Kaspersky and rebooting but no change in behavior.

There seams to be a file somewhere which triggers the Crash Manager to come up and also tels Crome that Firefox is running. How can I get rid of this condition ?

Thanks in advance.

more options

选择的解决方案

¡Hola!

Per https://bugzilla.mozilla.org/show_bug.cgi?id=1205987 you might want to uninstall "Freecorder" if installed.

Let us know if that improves things.

¡Gracias!

more options

Agreed. Freecorder has been causing a lot of problems of late. Check for updates, or remove it.

more options

Well spotted, thanks to both respondents.

The problem is now fixed.

Interestingly enough the problem occurred alongside Kaspersky update which pointed me in different direction. Freecorder was installed as trial and hasn't been used for a while.

more options

Glad to help. Safe Surfing.