为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Why does Firefox always stop//crash every time I play a video? I have the latest version and Windows 7 is always updated.. No other browser does this..

  • 5 个回答
  • 2 人有此问题
  • 8 次查看
  • 最后回复者为 FredMcD

more options

Every time I play a video, You Tube or any video, Firefox stops and or crashes very time.... It's been doing that for a very long rime.... Chrome plays video perfectly but I'd like to go back to Firefox but won't till this issue is resolved..

Every time I play a video, You Tube or any video, Firefox stops and or crashes very time.... It's been doing that for a very long rime.... Chrome plays video perfectly but I'd like to go back to Firefox but won't till this issue is resolved..

所有回复 (5)

more options

Crashes or other problems with certain multimedia content in Firefox (such as Flash videos, animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

Please tell us if this helped!

more options

I have been keeping everything updated for many many months and still this keeps on happening.. This was the sole reason I stopped using Firefox because of crashing videos, it gets extremely frustrating... If you people can fix this problem, I'll return as well as many many others I presume... This has been going on for over a year..

more options

Is it every video that crashes?

There are several kinds of players. Adobe Flash, HTML5 player . . . . . What websites does this happen? All, Some, A Few?

more options

Adobe Flash mainly and that's all the time.. YouTube for the most part is ok..

more options

Let's do a re-install of flash.

Flash: Grab the uninstaller from here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version 27.0.0.130

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration