为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

webadvisor add-on extension disappears after shoot down

  • 8 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 tank_ace

more options

I am using window 7 but from what I can tell it is updated. I am also using the latest Firefox 62 and I just downloaded mcafee webadvisor form macafee website.

the problem: After I down load webadvisor it works fine on firefox I get the green buttons on my search and I see the webadvisor icon on my tool bar in firefox, I also can see the extension under my list of extension add ons. I can even quit firefox and restart firefox and everything seem to work fine.

However when I shut down the computer and restart firefox, webadvisor is gone. It is not in my tool bar, it is not in my add on extension list and for course the green button on my searches are not there. It is as if I never loaded weadvisor. I will down load it again and same thing happens work fine until I shut down my computer. It is as if the program is deleted when my computer is shutdown and restarted. I don't seem to have any other problems with my other add ons or extensions.

can anyone help?

I am using window 7 but from what I can tell it is updated. I am also using the latest Firefox 62 and I just downloaded mcafee webadvisor form macafee website. the problem: After I down load webadvisor it works fine on firefox I get the green buttons on my search and I see the webadvisor icon on my tool bar in firefox, I also can see the extension under my list of extension add ons. I can even quit firefox and restart firefox and everything seem to work fine. However when I shut down the computer and restart firefox, webadvisor is gone. It is not in my tool bar, it is not in my add on extension list and for course the green button on my searches are not there. It is as if I never loaded weadvisor. I will down load it again and same thing happens work fine until I shut down my computer. It is as if the program is deleted when my computer is shutdown and restarted. I don't seem to have any other problems with my other add ons or extensions. can anyone help?

所有回复 (8)

more options

Are you sure you're using Firefox 62? Your useragent says you are running Firefox 44.

Please ensure you're running the latest version. If you are, then follow the steps at Reset User Agent

more options

yes I am running firefox 62. I am writing for a different computer. I have not issue from the Firefox 44 computer but I am also running window 10 on the Firefox 44 computer.

more options
more options

So I read the link. But need more help and directions. It seem like the thinking is that the problem is with the profile folder in firefox. The solution is to delete some profile and it will get "rebuilt again when I restart? I got to accessing my profile folder in firefox but don't know what to do beyond that.

In the link it said to

"Delete the extensions.* files (extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder with Firefox closed to reset the extensions registry. "

I see extensions.json but not extensions.ini, and extensions.sqlite. But I see favicons.sqlite

And I don't see compatibility.ini but I see compatibility

What files am I suppose to delete? And is it o.k. to delete it?? (because it will rebuilt when i restart???)

more options

How to show File Extensions in Windows 10:

more options

FFus3r said

How to show File Extensions in Windows 10:

I think we are talking about different things the link you provided describe file extensions. The extensions we are talking about is addon extensions. I have a problem with the addon extension webadvisor dissaprearing when I restart.

more options

blank

由tank_ace于修改

more options

FFus3r said

see this answer:


So I read the link. But need more help and directions. It seem like the thinking is that the problem is with the profile folder in firefox. The solution is to delete some profile and it will get "rebuilt again when I restart? I got to accessing my profile folder in firefox but don't know what to do beyond that.

In the link it said to

"Delete the extensions.* files (extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder with Firefox closed to reset the extensions registry. "

I see extensions.json but not extensions.ini, and extensions.sqlite. But I see favicons.sqlite

And I don't see compatibility.ini but I see compatibility

What files am I suppose to delete? And is it o.k. to delete it?? (because it will rebuilt when i restart???)