为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I want to be able to play Prime Video

  • 2 个回答
  • 1 人有此问题
  • 20 次查看
  • 最后回复者为 cor-el

more options

hello! I am trying to play Prime Video. the message i get reads, "a later version of Mozilla Firefox is required for Prime Video. To update, click the menu button on the web browser toolbar, click Help, About Firefox and then click Restart. So i did go through those steps but when i get to the last stage, there is no "click restart button" for me to restart. i would like to play amazon prime video but I'm told am update is required. I do get a message with a green check mark saying Mozilla Firefox is up to date, but no option to click restart. it also says 90.0.2 (64 bit) any help would be wonderful! thank you! (my computer has windows 8.)

hello! I am trying to play Prime Video. the message i get reads, "a later version of Mozilla Firefox is required for Prime Video. To update, click the menu button on the web browser toolbar, click Help, About Firefox and then click Restart. So i did go through those steps but when i get to the last stage, there is no "click restart button" for me to restart. i would like to play amazon prime video but I'm told am update is required. I do get a message with a green check mark saying Mozilla Firefox is up to date, but no option to click restart. it also says 90.0.2 (64 bit) any help would be wonderful! thank you! (my computer has windows 8.)

所有回复 (2)

more options

It looks like you already have the current browser installed.

Websites say that Firefox is outdated or incompatible even though it's the latest version

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

You can check out at the browserspy website how websites see you:

http://browserspy.dk/browser.php
http://browserspy.dk/headers.php
more options

Did you updated to Widevine 4.10.2209.1 as that is the only version currently supported ? See: "Add-ons -> Plugins" and the about:plugins page

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.