为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox forced "create new profile" and my browsing history disappeared

  • 无回复
  • 0 人有此问题
more options

I was working in Firefox for windows with several tabs open. After a computer restart, my Firefox browser reopened but none of my (many) tabs would reload. I closed Firefox and attempted to restart it by using the "restore previous tabs" function. Instead of opening, I received a small window pop up with error message about "older versions of Firefox yada yada" with two option: create new profile or Exit. I click exit (which closed the window) and tried restarting Firefox again, but received the same error. This time I selected the create new profile button. Firefox relaunched but, not only did the "restore previous tabs" option disappear, my browser history was completely wiped. Is there any way to recover my tabs/previous session?

Thank you, Justin

I was working in Firefox for windows with several tabs open. After a computer restart, my Firefox browser reopened but none of my (many) tabs would reload. I closed Firefox and attempted to restart it by using the "restore previous tabs" function. Instead of opening, I received a small window pop up with error message about "older versions of Firefox yada yada" with two option: create new profile or Exit. I click exit (which closed the window) and tried restarting Firefox again, but received the same error. This time I selected the create new profile button. Firefox relaunched but, not only did the "restore previous tabs" option disappear, my browser history was completely wiped. Is there any way to recover my tabs/previous session? Thank you, Justin

您需要登录才能回复。如果您还没账号,可以提出新问题