为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox Crashing Frequently

  • 9 个回答
  • 0 人有此问题
  • 最后回复者为 jonzn4SUSE

more options

Recently Firefox has been randomly crashing the past 3 weeks multiple times, Is anyone else having this odd issue ? I'll be watching a stream or youtube video and bam out of no where the Browser goes black for like 20 or 30 seconds then crashes. I sent in about 3 crash reports and wondering if the Firefox team is aware of this issue.

Recently Firefox has been randomly crashing the past 3 weeks multiple times, Is anyone else having this odd issue ? I'll be watching a stream or youtube video and bam out of no where the Browser goes black for like 20 or 30 seconds then crashes. I sent in about 3 crash reports and wondering if the Firefox team is aware of this issue.

所有回复 (9)

more options

由jonzn4SUSE于修改

有帮助吗?

more options

jonzn4SUSE said

What OS? Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Windows 11 pro current version

有帮助吗?

more options

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 3 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

有帮助吗?

more options

What security software are you running? Try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

有帮助吗?

more options

When entering About Crashes in the address bar and pressing enter it's only showing one crash instead of the multiple I've had. Literally had a crash 5 mins ago but it's not logged, Firefox crashes every day and it's so frustrating. Seems like the crashing is only happening on Youtube.

I forgot to mention that i am using uBlock Origin with the newest version.

bp-10686509-1091-40a5-967d-283830241110

TyDraniu said

Please follow the steps below to provide us crash IDs to help us learn more about your crash. The crash report is several pages of data. We need the report numbers to see the whole report.
  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 3 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Fx115aboutcrashes
Thank you for your help!

When entering Aboutcrashes in the address bar and pressing enter it's only showing one crash instead of the multiple I've had. Literally had a crash 5 mins ago but it's not logged, Firefox crashes every day and it's so frustrating. Seems like the crashing is only happening on Youtube.

I forgot to mention that i am using uBlock Origin with the newest version, I have uBlock disabled when on Youtube's website

bp-10686509-1091-40a5-967d-283830241110

有帮助吗?

more options

jonzn4SUSE said

What security software are you running? Try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

What ever comes with Windows 11, Windows Defender AntiVirus.

有帮助吗?

more options

有帮助吗?

more options

jonzn4SUSE said

Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Yes, no crashes in Troubleshoot Mode.

有帮助吗?

more options

So what add-on is causing the issue?

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题