为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox crashes

vimalrathod
vimalrathod
more options

AvailablePageFile: 5483888640 AvailablePhysicalMemory: 2158514176 AvailableVirtualMemory: 2021867520 BuildID: 20131107161719 CrashTime: 1383972957 Email: vimal.technorigins@gmail.com InstallTime: 1383972649 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: beta SecondsSinceLastCrash: 41 StartupTime: 1383972957 SystemMemoryUsePercentage: 41 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 26.0

This report also contains technical information about the state of the application when it crashed.

AvailablePageFile: 5483888640 AvailablePhysicalMemory: 2158514176 AvailableVirtualMemory: 2021867520 BuildID: 20131107161719 CrashTime: 1383972957 Email: vimal.technorigins@gmail.com InstallTime: 1383972649 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: beta SecondsSinceLastCrash: 41 StartupTime: 1383972957 SystemMemoryUsePercentage: 41 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 26.0 This report also contains technical information about the state of the application when it crashed.

所有回复 (3)

Andrew
Andrew
  • Moderator
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

gnittala
gnittala
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report ID's that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

mohammed.samad
mohammed.samad
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here. Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.