為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Cannot copy profiles to a new drive

  • 2 回覆
  • 1 有這個問題
  • 6 次檢視
  • 最近回覆由 Mike109

Mike109
Mike109
more options

I cannot copy Thunderbird profiles to a drive in a new PC. I get the following error message.

"An unexpected error is keeping you from copying the folder. If you continue to receive this error. You can use the error code to search for help with this problem. Error 0x800701B1: A device which does not exist was specified."

I am able to copy the profiles from my old PC to an external HDD but cannot copy them from the EHD to the D: SSD drive I just installed in a PC. Only 5 files get copied & then the error message comes up. And I cannot delete those 5 files & get the same error message. I tried copying some individual files from the EXD to the D: SSD but get the same message.

I was able to move my Firefox profiles to the new D: drive and they work just fine.

Any help on how to fix this would be appreciated. Thanks

I cannot copy Thunderbird profiles to a drive in a new PC. I get the following error message. "An unexpected error is keeping you from copying the folder. If you continue to receive this error. You can use the error code to search for help with this problem. Error 0x800701B1: A device which does not exist was specified." I am able to copy the profiles from my old PC to an external HDD but cannot copy them from the EHD to the D: SSD drive I just installed in a PC. Only 5 files get copied & then the error message comes up. And I cannot delete those 5 files & get the same error message. I tried copying some individual files from the EXD to the D: SSD but get the same message. I was able to move my Firefox profiles to the new D: drive and they work just fine. Any help on how to fix this would be appreciated. Thanks

被選擇的解決方法

I was able to create a new document folder so I figured the drive was letting me write to it. I tried a different EHD but still could not copy to it. Hmm - why can I write but only copy a few files?

I rebooted the PC and the D: drive does not exist anywhere, including disk management. Bummer.

從原來的回覆中察看解決方案 👍 0

所有回覆 (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

you are getting error messages from your operating system saying the device (drive) does not exist. This is not a Thunderbird issue.

I googled the error code and it gave me this page https://appuals.com/error-code-0x800701b1-on-windows-10/ It appears to contain relevant information for using usb drives and the types of USB ports they will work with.

Personally in my case I was plugging the drive into a USB 2.0 port and it was simply not working until I changed to a USB 3.0 port.

Mike109
Mike109 提出問題者
more options

選擇的解決方法

I was able to create a new document folder so I figured the drive was letting me write to it. I tried a different EHD but still could not copy to it. Hmm - why can I write but only copy a few files?

I rebooted the PC and the D: drive does not exist anywhere, including disk management. Bummer.