Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

web browser unresponsive, address bar doesn't work, unable to access settings etc

  • 無回覆
  • 0 有這個問題
more options

Hi All. Not sure if anyone came across same issue.

Installed the latest version. Whenever the app is launched, windows comes up on the front screen but I am not able to interact with the browser at all. I can press and expand the menu options, but not able to launch anything... Same happens with the search bar - only able to navigate to address bar, when typing in the address and pressing Enter, bar goes back to 'blank' and doesn't load any page. Tried different versions of the app, installing it from the download page as EXE and from MS Store as and app. Same issue persist in each scenario. The issue seems to be related only to Firefox despite having Chrome and Edge available on the device and both working just fine.

I am using Dell Laptop with Windows 10 (22H2) OS.

Any troubleshooting steps would be greatly appreciated.

Hi All. Not sure if anyone came across same issue. Installed the latest version. Whenever the app is launched, windows comes up on the front screen but I am not able to interact with the browser at all. I can press and expand the menu options, but not able to launch anything... Same happens with the search bar - only able to navigate to address bar, when typing in the address and pressing Enter, bar goes back to 'blank' and doesn't load any page. Tried different versions of the app, installing it from the download page as EXE and from MS Store as and app. Same issue persist in each scenario. The issue seems to be related only to Firefox despite having Chrome and Edge available on the device and both working just fine. I am using Dell Laptop with Windows 10 (22H2) OS. Any troubleshooting steps would be greatly appreciated.

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題