Firefox 社群討論區

Mozilla Support Team told me to post this the Forum.

I am reaching out for technical support regarding an issue I encountered after attempting to update Firefox from version 11.5 to 20+ (ESR) for macOs 10.15.7 Catalina. I have saved a back-up of all original files before attempting the update. The update did not take effect, and I subsequently lost all previously saved bookmarks and passwords on Firefox. I have also disabled all restrictions, including ad blockers, "Recommend extensions as you browse," and "Recommend features as you browse."

I successfully imported my bookmarks from an HTML file into Chrome, which worked on the first attempt, and they are now saved there. Despite this, I have been working with AI for the past few days to troubleshoot various steps without success.

Currently, Firefox is unable to save anything in "Favorites," including recent "Log-ins & Passwords" nor can I upload bookmarks: Export from Chrome or from my hard drive.

Whenever I try to upload, the process stalls and never finishes. While I successfully imported saved logins from Chrome, Firefox does not recognize any bookmarks, and I am still using version 11.5 despite Firefox indicating that I am up to date.

I would greatly appreciate your assistance in resolving these issues.

Update: Every time I restart my computer everything gets lost all over again and having to start from scratch.

Thank you for your help.

I updated my password on a 2nd device,

when i re-signed into my main computer ALL my extensions were deleted, this includes multiple crypto extensions which i will now have to attempt to recover.

This is a MAJOR issue.

I'm taking nightly incremental backups of /home for example to my home storage server and, I guess, due to the databases Firefox uses for various storage, those can't be backed up by just copying them, if Firefox is running and has the database open.

What are the best practices, then, for ensuring all profile data, including these databases, is in a state where it can be backed up, while Firefox is running, in a way it can be restored to a fully functioning profile?

For example, with MySQL databases, you can dump the log before running the backup each night, which basically exports the SQL statements needed so you can skip backing up the actual binary database file (like ibdata1).  Does SQLite need something similar?  and is this the only special consideration that is needed, or are there other specialized types of data within our profile directories that can't be backed up by simply copying the data while Firefox is running?

Thanks

I am 80 years old, and ot a computer genius. This morning after loading up normally, tabs kept crashing on firefox. I the got a notice to restart for a windows update. After the restart Firefox disappeared, and I had to reload it, but I lost all my previous settings.

Hi team,

please help as I lost all my bookmarks I received this message and now i cannot see none of my bookmarks or extensions. "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

regards, Elena

Problems with Firefox. Quite often it won't show an image or video. Switch to a different browser and the page looks good. Can I retore Firefox to its initial values without uninstalling ? Why do they keep making changes, seems like I am constantly having to make changes to keep all working. '

I had a computer crash. Restarted to restore point from earlier in day. FireFox would not start. Successfully restored FF on desktop; restored passwords; restored profile from saved profile. FF is working but the Win 11 list of apps shows both the current FF and a grayed-out FF. There is also a FF Private Browsing app. How do i get rid of the grayed-out FF. Pete

Tried to include a screenshot, but there doesn't seem to be that option.

Hi - Wondering if anyone has ideas on how to fix this and recover my bookmarks:

1) Had to reset my Windows 10 laptop which uninstalled Firefox. 2) When I reinstalled firefox and logged into my account, none of my extensions, bookmarks downloaded or synced 3) I synced my phone (logged into my account correctly with my data) to the firefox on my computer (via QR code), hoping that would fix my laptop's browser syncing issue. Instead it deleted all my phone's firefox bookmarks when it synced with my computer (ugh!)

Is there a way to recover my bookmarks from my phone's firefox or they are all lost? My phone's firefox still has the history but no longer my bookmarks.

Thanks!