This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird keeps receiving one particular email over and over, I have no email virus scan program running.

  • 3 uphendule
  • 5 zinale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu hkraus07

more options

I've already tried deleting the popstate.dat files. When I restart Thunderbird, I receive one duplicate of recent emails and then keep receiving one particular email over and over again. Any idea how to stop this?

I've already tried deleting the popstate.dat files. When I restart Thunderbird, I receive one duplicate of recent emails and then keep receiving one particular email over and over again. Any idea how to stop this?

Isisombululo esikhethiwe

I would go to your providers web mail page and log into your account there. Read the problem email and delete it or move it out of the Inbox. See if this frees up the remaining mail and stops the problem download.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2

All Replies (3)

more options

Isisombululo Esikhethiwe

I would go to your providers web mail page and log into your account there. Read the problem email and delete it or move it out of the Inbox. See if this frees up the remaining mail and stops the problem download.

more options

That did the trick. Thanks

more options

Thunderbird 36.0.1 with Yahoo (AT&T) webmail. TB Server Name = pop.att.yahoo.com, port = 995, SSL/TLS. Outgoing Server (SMTP) settings = smtp.att.yahoo.com, port 465, SSL/TLS. Leave messages on server is UNCHECKED. Windows XP, Version 2002 SP3. Pentium 4, 2.66 GHz CPU, 2.5 GB RAM.

TB Email used to work perfectly for many years with these settings and equipment. A few months ago me & my wife's TB email accounts began to receive over thirty duplicates of any emails in our inbox that have large attachments like photos.