This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Netflix no longer plays audio.

  • 1 baphendule
  • 1 inale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu guigs

more options

I've been troubleshooting this for hours. Netflix no longer plays audio. It tells me that firefox does not support the DRM software. I thought the whole point of the recent update was to make firefox work with drm. Other browsers work fine, only firefox has the problem. Silverlight is up to date. I have tried disabling drm content in setings/content but I see no change. help please.

I've been troubleshooting this for hours. Netflix no longer plays audio. It tells me that firefox does not support the DRM software. I thought the whole point of the recent update was to make firefox work with drm. Other browsers work fine, only firefox has the problem. Silverlight is up to date. I have tried disabling drm content in setings/content but I see no change. help please.

All Replies (1)

more options

Likewise, and the DRM update was in version 38. It looks like you are on beta, have you updated to the latest release this week, and are you still seeing this error after reloading the page and clearing the cache?

5.1.40416.0 is the latest version as well. Please make sure that there are also no any impending updates to your operating system.