This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Moving Thunderbird data to another computer

  • 1 baphendule
  • 1 inale nkinga
  • 11 views
  • Igcine ukuphendulwa ngu robbies001

robbies001
robbies001
more options

I have Thunderbird 78.12.0 installed on my laptop and desktop. Both run on windows 10. When I move the data from my laptop to my desktop as per your instructions Thunderbird runs 100% on the first startup, but when I close and open Thunderbird up again it open up, but to basically a blank thunderbird screen with no information in it and display only a few menu items also. If I repeat the profile copy process again, then it open 100% but again I have the same problem after closing and starting it. Update: It seems the problem file is prefs.js. I have to replace prefs.js every time before I start thunderbird in order for it to run correctly. Is there any solution to it?

I have Thunderbird 78.12.0 installed on my laptop and desktop. Both run on windows 10. When I move the data from my laptop to my desktop as per your instructions Thunderbird runs 100% on the first startup, but when I close and open Thunderbird up again it open up, but to basically a blank thunderbird screen with no information in it and display only a few menu items also. If I repeat the profile copy process again, then it open 100% but again I have the same problem after closing and starting it. Update: It seems the problem file is prefs.js. I have to replace prefs.js every time before I start thunderbird in order for it to run correctly. Is there any solution to it?

Okulungisiwe ngu robbies001

All Replies (1)

robbies001
robbies001 Umnikazi wombuzo
more options

Update: It seems the problem file is prefs.js. I have to replace prefs.js every time before I start thunderbird in order for it to run correctly. Is there any solution to it?