This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird update (115.2.2) disconnects Gmail - Gmail accounts won't load/access

  • 3 uphendule
  • 4 zinale nkinga
  • 39 views
  • Igcine ukuphendulwa ngu MarkVictor

more options

My Thunderbird updated to Supernova (115.2.2). I'm running Windows 11. Now my Gmail won't connect. I attempted to delete the Gmail and readd the account. I can't even add a Gmail account - I get the error:

Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgAccountManager.createIncomingServer]

Any thoughts/suggestions are welcome.

I'm even willing to revert to the previous version if given the opportunity and instruction. Thanks!

My Thunderbird updated to Supernova (115.2.2). I'm running Windows 11. Now my Gmail won't connect. I attempted to delete the Gmail and readd the account. I can't even add a Gmail account - I get the error: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgAccountManager.createIncomingServer] Any thoughts/suggestions are welcome. I'm even willing to revert to the previous version if given the opportunity and instruction. Thanks!

Isisombululo esikhethiwe

UPDATE: Issue resolved.

I went to the Firebird Toolbar > Help > Troubleshooting Information. Clicked the "Clear startup cache..." button. I was then able to readd my Gmail and access the account.

Hope this helps someone.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 4

All Replies (3)

more options

Isisombululo Esikhethiwe

UPDATE: Issue resolved.

I went to the Firebird Toolbar > Help > Troubleshooting Information. Clicked the "Clear startup cache..." button. I was then able to readd my Gmail and access the account.

Hope this helps someone.

more options

I have had the same problem since upgrading to Supernova. I have 3 Gmail accounts, all were accessed from TBird. One then failed when changed to Supernova, so I deleted the account from TBird, expecting to set it up again immediately. I have tried MANY times without success and get a 400 error from Google. I tried the idea of clearing the startup cache (from Thunderbird, not Firebird! I think that was probably a typo!) but that didn't work either. In case it makes any difference, I want to set it up as POP, not IMAP. If I were to try setting it up in IMAP, would that like work better? Then could I change it back to POP? Hope someone can help

more options

I have two GMail accounts. I was unable to set up either as POP through TBird. GMail does not support POP/SMTP.

I'm afraid that you can only use IMAPI with GMail — at least as far as I know and has been my experience. For that reason (and possible archiving issues and privacy issues[!!]), my primary provider is AOL (formerly Verizon) — with whom I'm able to use POP/SMTP through TBird.

Okulungisiwe ngu MarkVictor