This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge beluvaliwe. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Frozen image

  • Akukho zimpendulo
  • 0 zinale nkinga
  • 1 view
brant_peg
brant_peg
more options

Fixed, see /questions/1450036 Solved 6/15/2024 problem of frozen screen

Apologies if I'm repeating a previous request - couldn't tell if it was submitted.

I'm running Windows 10. While changing the startup screen somehow an image I thought was deleted appeared and now is frozen, apparently on top of a Firefox window. I've rebooted, restarted and followed the Windows help suggestions with no success. Right now I don't know whether this is a Firefox or Windows problem. I updated Firefox today to the newest version before this happened.


Any help will be appreciated. I can open new Firefox windows.

P.B.

''Fixed, see [/questions/1450036] Solved 6/15/2024 problem of frozen screen'' Apologies if I'm repeating a previous request - couldn't tell if it was submitted. I'm running Windows 10. While changing the startup screen somehow an image I thought was deleted appeared and now is frozen, apparently on top of a Firefox window. I've rebooted, restarted and followed the Windows help suggestions with no success. Right now I don't know whether this is a Firefox or Windows problem. I updated Firefox today to the newest version before this happened. Any help will be appreciated. I can open new Firefox windows. P.B.

Okulungisiwe ngu cor-el