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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Software Update prompt won't go away

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It just says "downloading update" and "connecting to the server" forever with a hide box that comes up periodically to request software update again.

It just says "downloading update" and "connecting to the server" forever with a hide box that comes up periodically to request software update again.

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See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder:

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)
C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox\updates