This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

when i open firefox, a small "user toolbar" window opens on top right hand side, i dont want that.

more options

When i open firefox, a small user toolbar window opens in top right corner, please help as i dont want it, i close it but it takes to much of time to close and it hings up a bit evrytime.

When i open firefox, a small user toolbar window opens in top right corner, please help as i dont want it, i close it but it takes to much of time to close and it hings up a bit evrytime.

Isisombululo esikhethiwe

This could be a feature of an add-on. Could you check to see whether you have any unrecognized add-ons and disable (or remove) them. In particular:

orange Firefox button or classic Tools menu > Add-ons > Extensions category

Then restart Firefox and watch for the toolbar, which hopefully will not appear.

You also could paste a list of your extensions here for review. You can copy them from this page:

Help > Troubleshooting Information

It's the second table, which appears below the Extensions heading.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

more options

Isisombululo Esikhethiwe

This could be a feature of an add-on. Could you check to see whether you have any unrecognized add-ons and disable (or remove) them. In particular:

orange Firefox button or classic Tools menu > Add-ons > Extensions category

Then restart Firefox and watch for the toolbar, which hopefully will not appear.

You also could paste a list of your extensions here for review. You can copy them from this page:

Help > Troubleshooting Information

It's the second table, which appears below the Extensions heading.