This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox won't open, goes immediately to crash report

  • 1 baphendule
  • 20 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu John99

lgefrides
lgefrides
more options

Firefox has been crashing sporadically since early December. It's gotten worse recently and today it won't open at all--it goes straight to the crash report. I've search around on your site and it looks like I need to send you the crash report info, so I pulled that up manually from the logs.

Firefox has been crashing sporadically since early December. It's gotten worse recently and today it won't open at all--it goes straight to the crash report. I've search around on your site and it looks like I need to send you the crash report info, so I pulled that up manually from the logs.

All Replies (1)

John99
John99
more options

Your Crash reports show two problems.

FlashPlayer
Some of your problems relate to use of FlashPlayer. Disable Flash Player when not required and consider turning off the Flash Player's protected mode.

Norton Confidential / Identity Safe
Norton confidential is NOT your AntiVirus software, and its benefits may be rather speculative, this is another cause of your crashes. I understand from this (thread norton does not support firefox 15 ) that it may have been superseded by some other product Norton Safe with additional features. (There is some possibility of Norton Confidential being updated {Bug 783369#c25)