This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I just changed my windows user (disabled the old user) and after changing enabled back to original user, all my Firefosx settings+Bookmarks+History is gone!!!!

more options

I checked & there is only 1 "default" profile, there are no auto backups of the bookmarks (other than today's), History is also only today's. Somehow changing the USER on my machine to administrator & then back to User again, some files & settings are misplaced or deleted. I have used file-recovery software & recovered all files that were deleted & saved them in a partition in case I can use it.

Please help me recover my Bookmarks & History. Thanks A MILLION !!!!

I checked & there is only 1 "default" profile, there are no auto backups of the bookmarks (other than today's), History is also only today's. Somehow changing the USER on my machine to administrator & then back to User again, some files & settings are misplaced or deleted. I have used file-recovery software & recovered all files that were deleted & saved them in a partition in case I can use it. Please help me recover my Bookmarks & History. Thanks A MILLION !!!!

All Replies (4)

more options

Can you find any other folders under Firefox\Profiles in your recovered files or a backup? Note that the folders occur in pairs, and the one under Local Settings is just the browser cache; you want the other one.

more options
more options

Dear jscher2000 I found 8 profile files in recovered files (mostly the same name but different contents) but seem to be incomplete (only 1 seem to have a "places.sqlite" file which was too small, smaller than the current almost empty bkmrks+history one). I can't really tell if they are any good or not. I tried to attach the folder so u can see the files & tell me if they're any good & what I should do with them, but apparently I need an email address to send to. PLEASE HELP, thx a million. I'll try your website too, otherwise please tell me how I can send the files. thx again.

Saeed (ssaghafi@mvp-consultants.fr)

Okulungisiwe ngu Saghafi

more options

Hi Saghafi, I got your email, and I do not see any files that look like a fully running installation of Firefox. It appears the file recovery did not recover the right directories or the files are scrambled around in different locations. Assuming you have the recovered files on searchable media, can you find anything in other locations by looking for either of the following:

places.sqlite
bookmarks-2013*.json

Please ignore any files found in the Cache folders.