Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When I try to send an email I get a message - Non ASCII characters in the local part of the recipient address.

  • 3 antwoorde
  • 5 hierdie probleem
  • 5 views
  • Laaste antwoord deur Matt

more options

I am trying to send an emails to Italy. When I click send I get a message ( Non-ASCII characters in the local part of the recipient address). info@fastserviceabruzzo.it  is one of the email address I am trying to send to. My other email address' work OK. I have sent emails to these Italian address before with no problem.

I am trying to send an emails to Italy. When I click send I get a message ( Non-ASCII characters in the local part of the recipient address). info@fastserviceabruzzo.it  is one of the email address I am trying to send to. My other email address' work OK. I have sent emails to these Italian address before with no problem.

All Replies (3)

more options

info@fastserviceabruzzo.it

just make sure there are no "non display" characters there like a blank space.

more options

Thanks, I have checked for blank spaces at the front and back of the address but still get the same message when I try to send.

more options

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.