This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Want to get rid of update page

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

more options

Every time I open Firefox, I get my homepage, Plus the You have upgraded page for Firefox. I have tried resetting my homepage, no, it didn't work. I tried unchecking the updates boxes in the Advanced Tab of Tools, it did not work.

I am using the latest update of Firefox on a Toshiba Satellite Laptop.

Every time I open Firefox, I get my homepage, Plus the You have upgraded page for Firefox. I have tried resetting my homepage, no, it didn't work. I tried unchecking the updates boxes in the Advanced Tab of Tools, it did not work. I am using the latest update of Firefox on a Toshiba Satellite Laptop.

Gekose oplossing

hello, this might happen when firefox is not able to properly save preferences in its profile folder. please try this: Click the menu button New Fx Menu and then click help Help-29 > troubleshooting information > profile folder - "show folder". then a new window will open up. in this window look out for a file named user.js (it might be used to overwrite your custom settings). in case it is present , delete or rename this file and restart firefox afterwards.

for more information and other steps please also see: How to fix preferences that won't save

Lees dié antwoord in konteks 👍 1

All Replies (2)

more options

Gekose oplossing

hello, this might happen when firefox is not able to properly save preferences in its profile folder. please try this: Click the menu button New Fx Menu and then click help Help-29 > troubleshooting information > profile folder - "show folder". then a new window will open up. in this window look out for a file named user.js (it might be used to overwrite your custom settings). in case it is present , delete or rename this file and restart firefox afterwards.

for more information and other steps please also see: How to fix preferences that won't save

more options

You can check for problems with preferences.

Delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

You can also try to rename (or delete) the compatibility.ini file in the Firefox profile folder.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)