This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can I delete my old Firefox sync account if I have a new one which uses the same email address?

  • 4 antwoorde
  • 2 hierdie probleem
  • 22 views
  • Laaste antwoord deur Madalin Nuta

more options

Hello,

I have unlinked all my devices from an old sync account and setup a new sync. In this process I have used the same email address as before. I have no use of my old sync account, therefore the question is: Can I delete the old sync account (via https://account.services.mozilla.com/ ) and - implicitly - all data associated with it without affecting my new Firefox account (and its data) in any way?

Thank you!

Hello, I have unlinked all my devices from an old sync account and setup a new sync. In this process I have used the same email address as before. I have no use of my old sync account, therefore the question is: Can I delete the old sync account (via https://account.services.mozilla.com/ ) and - implicitly - all data associated with it without affecting my new Firefox account (and its data) in any way? Thank you!

Gewysig op deur Madalin Nuta

Gekose oplossing

Even if you use the same email address the two syncs the old one and the new one are separate. As long as you are certain all your devices are using the new sync then the old one is no longer required.

Here is the main help article on the new sync

Lees dié antwoord in konteks 👍 2

All Replies (4)

more options

Yes you can https://services.mozilla.com/delete-account/ and put in your username and password, and hit permanently delete your account. I personally wouldn't you never know if you may need it in the future.

more options

Well, of course I can delete the account. This was not the issue here and your reply doesn't really answer my question. My concern was regarding the integrity of the new account and its data. Could you please give me some more details regarding that?

Thank you!

Gewysig op deur Madalin Nuta

more options

Gekose oplossing

Even if you use the same email address the two syncs the old one and the new one are separate. As long as you are certain all your devices are using the new sync then the old one is no longer required.

Here is the main help article on the new sync

more options

Hi,

I have just deleted my old sync account. I can confirm that I am able to use the new - Firefox Account based - sync without any issues.

Thanks for your help!