This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox started crashing recently

  • 3 antwoorde
  • 4 hierdie probleem
  • 11 views
  • Laaste antwoord deur Aman Routh

hianchan
hianchan
more options

Here's the latest crash report Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	29.0.1.5239
 Application Timestamp:	5369959a
 Fault Module Name:	StackHash_3a91
 Fault Module Version:	6.1.7601.18247
 Fault Module Timestamp:	521ea8e7
 Exception Code:	c0000374
 Exception Offset:	000ce753
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	3081
 Additional Information 1:	3a91
 Additional Information 2:	3a913a422a6ec1dc9bfe129be8b2c375
 Additional Information 3:	f45b
 Additional Information 4:	f45baa3bd27406bbfdd00633da6484d2
Here's the latest crash report Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 29.0.1.5239 Application Timestamp: 5369959a Fault Module Name: StackHash_3a91 Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521ea8e7 Exception Code: c0000374 Exception Offset: 000ce753 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 3081 Additional Information 1: 3a91 Additional Information 2: 3a913a422a6ec1dc9bfe129be8b2c375 Additional Information 3: f45b Additional Information 4: f45baa3bd27406bbfdd00633da6484d2

All Replies (3)

Moses
Moses
  • Moderator
more options

That's not a crash report. It looks like a Windows log.


Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
hianchan
hianchan Vraag-eienaar
more options

Here they are: https://crash-stats.mozilla.com/report/index/bp-e9947103-d553-484d-8cce-115212140603 https://crash-stats.mozilla.com/report/index/bp-02d3bd8d-5ca1-4b69-bafc-478752140529 https://crash-stats.mozilla.com/report/index/bp-09db01bf-f81d-4eef-a4cc-fa15c2131202 https://crash-stats.mozilla.com/report/index/bp-d566c655-1095-46a1-ad56-b78102131119 https://crash-stats.mozilla.com/report/index/bp-abf368bc-35d4-4e1c-8a7a-88b082110925

Aman Routh
Aman Routh
more options

In your crash reports there are two recent reports while other are old ones.

We have a bug related to your reports and its mainly affecting Win 7 and Win vista users with McAfee Site Advisor.

Moreover your system details show you have two different version of Flash installed, please remove the older one.

Also try disabling your McAfee extension to see if the problem goes out.

see this bug link

https://bugzilla.mozilla.org/show_bug.cgi?id=1018236