Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Problem with drop down windows (History, Form Drop Downs, etc) when wireless mouse is plugged in

  • 5 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

more options

We have a wireless Logitech M305 mouse that we use with our laptops. When the mouse is plugged in and we are using Firefox, the status bar's features either don't work or are somehow disabled. The drop-down arrow won't drop-down and stay open - it's as if it's trying to pull down a list of the sites you've been to, but it "blinks" and doesn't stay open. Typing a frequently-used word will cause it to "blink", too.

Of course, when I unplug the mouse and use the touchpad, the drop-down arrow works just fine. But I find it hard to type with the touchpad engaged. I'd much rather use a mouse.

Also, this doesn't happen using IE (which I can't STAND using).

A techie person had once directed me through how to fix this, but I can't remember what we did.

I've done everything suggested already, and nothing has worked. That includes: - experimenting with restarting the computer (with mouse off, with the mouse plugged in, etc) - uninstalling and reinstalling Firefox - starting Firefox in "safe mode" - uninstalling and reinstalling the mouse (even though it's plug-and-play, I found a software download through the manufacturer)... oddly, I'm also having problems with my computer's and mouse's settings (the volume, for example, will change on its own, the pointer speed changes on its own, etc). - disabling the hardware settings in Firefox None of those things have fixed it, so please don't suggest them again.

We have a wireless Logitech M305 mouse that we use with our laptops. When the mouse is plugged in and we are using Firefox, the status bar's features either don't work or are somehow disabled. The drop-down arrow won't drop-down and stay open - it's as if it's trying to pull down a list of the sites you've been to, but it "blinks" and doesn't stay open. Typing a frequently-used word will cause it to "blink", too. Of course, when I unplug the mouse and use the touchpad, the drop-down arrow works just fine. But I find it hard to type with the touchpad engaged. I'd much rather use a mouse. Also, this doesn't happen using IE (which I can't STAND using). A techie person had once directed me through how to fix this, but I can't remember what we did. I've done everything suggested already, and nothing has worked. That includes: - experimenting with restarting the computer (with mouse off, with the mouse plugged in, etc) - uninstalling and reinstalling Firefox - starting Firefox in "safe mode" - uninstalling and reinstalling the mouse (even though it's plug-and-play, I found a software download through the manufacturer)... oddly, I'm also having problems with my computer's and mouse's settings (the volume, for example, will change on its own, the pointer speed changes on its own, etc). - disabling the hardware settings in Firefox None of those things have fixed it, so please don't suggest them again.

All Replies (5)

more options

I'm using the M305 mouse, but without the Logitech drivers and not having any problems.

I suspect your problems are with configuration of those drivers or something else. First thing to do might be to revert to the Win7 mouse drivers, and then see how it is.

more options

I've actually tried a few - Win7 drivers, Logitech drivers, rolled-back drivers, updated drivers, you name it. Perhaps screwdrivers?

more options

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

more options

As stated before, I'd tried all those things before -- restarting in safe mode, disabling hardware acceleration -- and that hasn't helped. I did those things once again just now, following the instructions above, and it did not fix it.

The real mystery is that several months ago, I'd had this same problem before (with the same computer and the same mouse!) and someone fixed it. The problem returned on its own.

more options

Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.07 Adobe PDF Plug-In For Firefox and Netscape 11.0.06

This might cause a conflict.