We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My Firefox crashes a lot including every time I try to open Troubleshooting

  • 1 antwoord
  • 3 hierdie probleem
  • 2 views
  • Laaste antwoord deur FredMcD

more options

Firefox stops working when I try to open attachments. I can't follow the instructions to fix the problem because it stops working when I click on Troubleshooting.

Firefox stops working when I try to open attachments. I can't follow the instructions to fix the problem because it stops working when I click on Troubleshooting.

All Replies (1)

more options

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.